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  1. #1
    Join Date
    Mar 2013
    Posts
    11

    Default open letter to : Geodesic Solutions, Rob Dowen , James Park , staff...

    Geodesic Solutions LLC
    Last edited by nicolasdorian; November 2nd, 2020 at 02:18 AM.

  2. #2
    Join Date
    Dec 2017
    Posts
    2

    Default

    I haven't gotten a response to any of the help desk tickets I've opened since fall 2018. And now it appears my site is broken for no apparent reason!

  3. #3
    Join Date
    Feb 2009
    Posts
    536

    Default

    About a month ago I paid for download access to upgrade to the latest version 18.02.0. After payment, I immediately had access to download version 18.02.0 automatically without any need for Geo Support interaction or communication. Have you double-checked to make sure you are navigating to the correct location to access your upgrade package?

    Also, I know that 6-month download access costs $99.00 so my other question is, are you sure you paid for an upgrade because the lowest price to get access to the latest version is $99.00 which provides download access for 6 months and it appears you only paid $50.00?

    It says right on the invoice "Instant Download". I hope you get access to what you paid for.

  4. #4
    Join Date
    Apr 2020
    Location
    algeria
    Posts
    10

    Default

    Check your license if it is geomax from your account than upload the necessary files to your server and check from sett?gs is you run both auction and classified i have never a problem with geodesic solution also the script work perfect

  5. #5
    jdj is offline Lurking Member License Holder
    Join Date
    Sep 2011
    Posts
    175

    Default

    Quote Originally Posted by ohiovma View Post
    I haven't gotten a response to any of the help desk tickets I've opened since fall 2018. And now it appears my site is broken for no apparent reason!
    I'm not getting a response to any tickets to help desk either. I'm just wondering whether anybody else is receiving any communication.

  6. #6
    Join Date
    Aug 2010
    Location
    norcal
    Posts
    656

    Default

    Quote Originally Posted by jdj View Post
    I'm not getting a response to any tickets to help desk either. I'm just wondering whether anybody else is receiving any communication.
    I am not sure what sort of support you might be in need of, but post something on this forum and here: http://forum.geolancer.net/ and hopefully you can get the help you need. Please keep us posted. Good luck.
    GeoCore 18+

    "A hammer that sits on the shelf drives no nails." —Matt

    "Where people are working mistakes are made. We all make a mistake now and then." —edvissers

  7. #7
    Join Date
    Mar 2013
    Posts
    11

    Default

    if you are muti licenses owner you have a 50% discount, before I had an annual promo code, now I asked and they made me the invoice I paid...

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